Workforce QA Manager

March 11

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Gainwell Technologies

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Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

📋 Description

• Oversee vendor operations, ensuring alignment with organizational goals and contractual obligations. • Manage inventory loads and transfers to meet operational requirements, ensuring accuracy through regular audits. • Maintain accurate records of vendor performance and workforce efficiency. • Onboard and offboard vendor agents, providing training and guidance as needed. • Host weekly office hours for vendor agents to address inquiries and provide support. • Communicate changes in carrier, provider, or claims processing guidelines to ensure compliance. • Aid in resolving application, system, and technical issues escalated by vendor agents. • Conduct regular QA assessments to ensure adherence to company standards and processes. • Establish and oversee quality assurance programs to ensure compliance with industry regulations. • Identify deficiencies and recommend actionable solutions to enhance team performance. • Develop quality control measures to improve service delivery and operational efficiency. • Monitor productivity metrics, including quality, efficiency, and revenue generation, to identify areas for improvement. • Prepare and distribute comprehensive reports on inventory status, workforce productivity, and revenue performance. • Track and analyze KPIs to measure workforce effectiveness and efficiency. • Develop and maintain dashboards and reports using Tableau and other tools to provide real-time insights to leadership. • Analyze workforce trends and provide data-driven recommendations for operational improvements. • Facilitate weekly leadership meetings to provide updates on vendor operations, productivity metrics, and revenue performance. • Present findings, recommendations, and action plans to senior management. • Create and maintain detailed documentation of processes, workflows, and reporting methodologies. • Identify opportunities for process enhancements and lead implementation efforts. • Develop, implement, and oversee a structured training program for new hires to ensure proficiency in company policies, procedures, and job functions. • Conduct refresher training sessions for existing employees to reinforce best practices and compliance with SOPs. • Regularly update training materials and SOPs to reflect changes in regulations, company policies, and industry best practices. • Facilitate workshops and skill-building sessions to enhance employee competencies and operational efficiency. • Collaborate with leadership to identify skill gaps and create targeted training initiatives to address deficiencies. • Maintain training records and evaluate the effectiveness of training programs through assessments and feedback.

🎯 Requirements

• Bachelor’s degree in Business Administration, Analytics, Supply Chain Management, Education, or a related field preferred. • Proven experience in workforce management, quality assurance, vendor coordination, training, and/or performance monitoring. • Strong analytical skills with experience in data-driven decision-making. • Proficiency in SQL, relational databases, Tableau for data visualization and dashboard creation. • Experience with Tableau, Teradata Studio, Toad, Hyperion (Brio) or similar workforce optimization tools. • Intermediate proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and basic macros. • Excellent verbal and written communication skills with the ability to interact effectively with stakeholders at all levels. • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment. • Experience in developing and facilitating training programs is a plus.

🏖️ Benefits

• flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance