Client Success Manager

February 19

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Growth by Design Talent

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Growth by Design Talent is a recruiting solutions provider focused on high growth companies, particularly in the technology sector. They emphasize intentional talent strategies that enable rapid expansion without compromising quality. Their services include advisory on all aspects of recruiting, executive search, a leadership academy for talent leaders, training programs for various stakeholders in technology companies, and the development of a capacity planning tool specifically designed for recruiting leaders in fast-growing environments.

Strategic Advising • Executive Search • Augmented Search • Hiring Manager Training • Interviewer Training

11 - 50 employees

🎯 Recruitment

🤝 B2B

📋 Description

• Client Success Managers are at the heart of what makes Kira one of the highest customer-rated platforms in the higher education space. • In this role, you’ll continue building that reputation by promoting Kira’s client-centric, service-driven mission as we scale to support growing demand. • Own the end-to-end management of client accounts, including renewals, upsells, and expansion opportunities. • You will be responsible for onboarding new clients, providing ongoing support, and driving growth throughout their customer lifecycle with Kira. • Acting as a trusted consultant, you’ll collaborate with a diverse range of schools to ensure they maximize the value of our platform while identifying opportunities for long-term success and expansion. • You’ll approach challenges with a creative lens and a can-do attitude, providing clients with excellent, timely, and friendly service, building relationships with key stakeholders, offering guidance on best practices, and helping inspire new approaches and ideas that will have a direct impact on their admissions process.

🎯 Requirements

• Undergraduate degree • 5+ years of relevant work experience in customer-facing customer success, account management, or business development organizations. • SaaS companies experience a benefit. • Proven track record in meeting and exceeding renewal, upsell, and expansion revenue targets. • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. • Possessing proficiency in Spanish • Nurturing and empathetic with a positive attitude and energetic personality • Experience in cross-functional team environments • Enjoy being challenged by a fast-paced environment

🏖️ Benefits

• A MacBook will be provided to all employees. • Annual $1,000 professional development budget to support your growth. • Participate in our regular Lunch & Learns. • Join our TGIF hangouts (held virtually during remote work) and quarterly company-wide Town Halls, followed by fun activities. • Enjoy four (4) weeks of vacation annually, plus an office shutdown between Christmas and New Year’s. • $2,500 health spending account • $500 wellness spending account • A comprehensive RRSP matching program through WealthSimple, matching up to 5% of your annual base salary.