Senior Product Manager - Trust & Safety

3 days ago

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GameChanger

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Software • Mobile Apps • Sports • Technology • Baseball

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Description

• GameChanger is a product-driven business where your decisions and contributions will impact millions of youth athletes, coaches, and their fans. • As a Senior Product Manager for the Trust & Safety team, you will be critical in defining what “Trust and Safety” means at GameChanger, shaping the team, and influence the business to ensure the user safety and community well-being of our families, players and coaches. • This role reports to the Director of Product Management. • Trust & Safety strategy: Work closely with cross-functional partners to define a product strategy for GameChanger’s products and processes that meets our business objectives and improves our customers’ experience. • Trust & Safety roadmap: Create and maintain a detailed product roadmap, prioritizing features to support new features, tooling, and reporting based on customer interactions, market analysis, and industry needs. • Product development: Own end-to-end 0-1 product development, from ideation through launch and support, working closely with your engineering, design, and customer experience counterparts to deliver new products and product enhancements. • Metrics and analytics: Define and track key performance indicators related to Trust & Safety broadly as well as product features and processes; iterate on product experiences based on data-driven insights to measure product performance and guide future work. • Policy Development: Collaborate with legal and compliance teams to develop and implement policies that support user safety while ensuring compliance with regulations. • Launch fast and iterate often

Requirements

• 4+ years experience in product managing software technology products, with a focus on trust & safety products. • Demonstrated experience in planning and executing large scale projects with a track record of building relationships, influencing, and inspiring all levels of the organization. • Solid understanding of the trust & safety space and a knowledge of what makes for a best in class experience informed by user needs. • Exceptional communication and storytelling skills, including written, verbal, and numeric communication. You should have the ability to communicate complex technical ideas and to engineering and non-engineer audiences. • Must possess strong SQL skills and be comfortable with self-service data analysis to support decision-making in a product context. • Demonstrated strong business judgment, with the ability to consider and communicate tradeoffs between company needs and the needs of users. • You have proven experience working with compliance and legal teams.

Benefits

• Work remotely throughout the US* or from our well-furnished, modern office in Manhattan, NY. • Unlimited vacation policy. • Paid volunteer opportunities. • WFH stipend - $500 annually to make your WFH situation comfortable. • Snack stipend - $60 monthly to have snacks shipped to your home office. • Full health benefits - medical, dental, vision, prescription, FSA/HRA., and coverage for family/dependents. • Life insurance - basic life, supplemental life, and dependent life. • Disability leave - short-term disability and long-term disability. • Retirement savings - 401K plan offered through Vanguard, with a company match. • Company paid access to a wellness platform to support mental, financial and physical wellbeing. • Generous parental leave. • DICK’S Sporting Goods Teammate Discount.