Senior Product Manager - Customer Experience

4 days ago

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Headway

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Description

•Headway’s mission is to build a new mental health care system everyone can access. •We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. •1 in 4 people in the US have a treatable mental health condition, but most providers don’t accept insurance. •We want your time here to be the most meaningful experience of your career. •We're looking for a Senior Product Manager to elevate our customer support experience. •This role will involve collaborating with cross-functional teams to develop and execute a strategic vision for our customer support platform, ensuring a seamless experience for providers, patients, and CX agents.

Requirements

•Have scaled CX experience: You have 5+ years of experience improving and iterating on support product experiences for fast growing companies. •Customer obsession: A strong commitment to understanding customer needs, advocating for their perspectives, and delivering solutions that create exceptional experiences, driving both customer satisfaction and business success. •Data and results driven: You are a master at digging into data, defining clear goals, running toward them & bringing your team along the way. •Highly collaborative: You work well with other functions and teams and can collaborate on delivering impact together to a shared goal. •Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.

Benefits

•Equity Compensation •Medical, Dental, and Vision coverage •HSA / FSA •401K •Work-from-Home Stipend •Therapy Reimbursement •16-week parental leave for eligible employees •Carrot Fertility annual reimbursement and membership •13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st •Flexible PTO •Employee Assistance Program (EAP) •Training and professional development