Service Sales Manager

September 27

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GE

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Oil & Gas • Healthcare • Intelligent Platforms • Renewable Energy • Transportation

10,000+

Description

• Respond to customer requests regarding Service activities by creating commercial offers, relying on the quoting services of the units. • Negotiate and secure orders. • Meet with clients through business trips/missions. • Increase order intake in accordance with the objectives. • Propose new products & Services • Prospect within a defined area. • Build a business plan for the fiscal year. • Monitor the indicators of their commercial scope. • Respond to customer requests for quotes regarding SER activities (spare parts, framework agreements and amendments, assembly, adjustment, repair services, etc.) • Propose innovative solutions to the client for the operation of their positions. • Prospect through assessments, performance reviews, and client meetings at their sites and headquarters. • Increase/develop the services business through a business plan. • Manage the KPIs of the customer account (Order Intake, Budget, Win Rate, Hit Rate, etc.) • Ensure milestone reviews of major accounts with the client (technical & commercial). • Share and conduct lessons learned on challenges. • Manage the tenders of major accounts as a Bid Manager. • Ensure the recording of opportunities in the commercial tool (Salesforce). • Ensure the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service. • Establish order forecasts in the commercial tool on a monthly, quarterly, and annual basis. • Monitor the budget and update the forecast on a weekly basis. • Adhere to internal rules for entering and validating offers with managerial reviews when applicable (GO-NOGO process, R0, R1, R2, RAM, NRE, etc.) • Share the future needs of clients with the Product Management team. • Establish a simplified technical specification with the client’s elements. • Capitalize on customer experience/coordinate with operations and quoting services of the units in Europe (Italy, Spain, France, Germany, Switzerland). • Partner with the Digital team (GA) & quarterly sharing of opportunities. • Implement quarterly internal reviews on lessons learned and the forecasted workload.

Requirements

• Engineer or Master’s degree. • Knowledge of the Energy sector is mandatory (Generation/TSO/DSO) • 5 years of experience in sales, quoting, or project management is mandatory on equivalent business. • Knowledge of High Voltage products (20kV – 400kV) is appreciated (GIS, AIS, Transformer). • Knowledge of the Service market in the field of energy generation and transmission is appreciated. • Knowledge of digital products is appreciated (DGA, various monitoring). • Be proactive. • Be autonomous. • Excellent written and verbal communication skills. • Proficiency in Local language and English is mandatory, other languages are appreciated. • Availability for frequent business trips across the assigned region