Bilingual Spanish Customer Service Agent

March 11

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+6 more states

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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GE Appliances, Recreational Living

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GE Appliances, Recreational Living is a company that offers a wide range of home appliances and products. The company specializes in kitchen appliances, providing various types of refrigerators, ranges, dishwashers, cooktops, wall ovens, microwaves, and more. Additionally, they offer small appliances such as coffee makers, blenders, and air fryers. GE Appliances also provides products for laundry and air conditioning, including washers, dryers, and air purifiers. The company focuses on integrating smart technology and sleek designs into their products to simplify daily tasks for consumers. They also provide financing options, support services, and special discounts for military and healthcare professionals.

Refrigeration • Haier • GE Appliances • Distribution • RV Appliances

11 - 50 employees

Founded 1907

🛒 Retail

👥 B2C

🔧 Hardware

📋 Description

• As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). • Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments. • Find creative solutions that are in the best interest of the customers and GE Appliances. • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.

🎯 Requirements

• Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form • High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Ability to communicate effectively in English is a requirement • Excellent written & verbal skills • Moderate to advanced computer skills; navigating multiple online applications • Exceptional organizational skills; ability to effectively multi-task • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home (preferred) • Soft Skills • Passion for helping customers and problem-solving • Flexible with the ability to take direction from management yet work independently to achieve goals • Active listening skills and the ability to ask questions • Conflict resolution skills; negotiation skills; and time management skills • Flexibility, being the ability to adapt to change. • Critical thinking skills • Desire to work in a team environment towards common goals • Ability to remain calm and show empathy while handling challenging customer concerns

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities