Bullet Labs
Bullet Labs is an innovative company aimed at redefining Web 3. 0 through its project Galxe. The company focuses on advancements and opportunities within the decentralized web ecosystem.
NFT • Web3 • Blockchain • Venture Studio • Venture Capital
11 - 50 employees
🌐 Web 3
Customer Support Associate
March 11
Bullet Labs
Bullet Labs is an innovative company aimed at redefining Web 3. 0 through its project Galxe. The company focuses on advancements and opportunities within the decentralized web ecosystem.
NFT • Web3 • Blockchain • Venture Studio • Venture Capital
11 - 50 employees
🌐 Web 3
📋 Description
• Resolve and respond to customer enquiries by providing accurate information, escalating issues to appropriate teams when necessary, and following up to ensure customer satisfaction. • Collaborate with other teams to ensure a seamless client experience. • Create and update user guides, manuals, tutorials, and other instructional materials to assist customers in using the product or service. • Work with product development teams to understand new features and updates and incorporate them into the guides. • Analyze customer feedback and usage data to improve the guides. • Define processes for customer support, including escalation procedures, response time targets, and quality standards. • Monitor and analyze customer support metrics to identify areas for improvement.
🎯 Requirements
• Knowledge of customer support software and tools, including help desk systems, ticketing software, and live chat. • Strong communication and writing skills, with the ability to explain complex information clearly. • Excellent problem-solving skills and attention to detail. • Ability to work independently, take ownership of projects, and manage multiple projects simultaneously. • Strong adaptability to changes in project scope or timeline. • Proficiency in English, with additional languages considered a significant advantage. • Experience with Zendesk, Intercom, Notion and Slack is essential. • Proven ability to take initiative and formulate actionable steps. • Ability to work independently and as part of a team. • Comfortable presenting information and findings on a weekly basis.
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