5 days ago
• Responsible for handling inbound and outbound calls and written tasks for customers looking to sell and potentially buy homes • Directly contact sellers to discover their needs and offer solutions using Zillow’s products and services • Help customers navigate obstacles with exceptional communication skills • Get customers connected to the right Zillow products through real estate understanding • Deliver an extraordinary customer experience and establish relationships with customers • Drive accountability for yourself and your team through engagement with results and initiatives • Ensure compliance to real estate norms, policies, and regulations • Possess an understanding of the real estate business to accurately identify customers’ priorities
• Active real estate license(s) in AZ, MI, CA or TX and willingness to acquire licensing in multiple (maximum: 5) states • 1-2 years experience in a customer-facing role • 1+ years of sales/demand generation experience • Comfortable conducting both engaging and authentic inbound and outbound sales calls • Able to storytell and provide recommendations to sellers that meet their needs • Excellent communication skills, actively listen and use objections to ask more questions • Able to interact with 3rd party stakeholder information and processes with integrity • Quick and flexible learner • Excellent problem-solving skills • Willing to work flexible schedules including early mornings, late nights, weekends and holidays
• Comprehensive medical, dental, vision, life, and disability coverages • Parental leave • Family benefits • Retirement contributions • Paid time off • Flexible work experience
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