Customer Care Representative - German Desk

October 20

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Genesis Tech

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internet services • marketing • advertising • global internet solutions • media

1001 - 5000

💰 Series B on 2015-01

Description

• Communicate with users and handle feedback and complaints via email • Advise the company’s clients on products and their functionality through social media • Provide empathetic and responsive service to meet the needs of users • Handle each request with dedication

Requirements

• Proficiency in German language (B2/C1) • Fluency in English language B2 level • At least 6 months of support experience • Excellent communication skills • Ability to handle customer complaints politely and professionally • Can work independently as well as within different teams • Attentive, persistent, and solution-oriented • Strong work ethic and adaptability to changes

Benefits

• Ability to work fully remotely • A professional team of specialists who are ready to share their expertise • Internal communities and team activities • Fosters continuous learning and development both within the team and on an individual level • Opportunity for career growth