Contact Center Customer Service Representative

December 12

Apply Now

Receive Emails with Similar Jobs

Genfinity Philippines, Inc.

WebsiteLinkedInAll Job Openings

HIM Outsourcing Consulting • Talent Development • Regulatory Governance • HIM Program Design/Implementation • Business / Transition Plan Preparation

501 - 1000 employees

Founded 13+

⚕️ Healthcare Insurance

👥 HR Tech

Description

• Put your customer service skills to work in a meaningful way at Evolent Health and be a pioneer in this US Healthcare company. • Evolent Health has MULTIPLE OPENINGS for Customer Service Representatives who are energetic, eager individuals. • This is a great opportunity if you have a dedication to service, thrive in a dynamic, fast-paced work environment and have a passion for providing outstanding care for the customers you connect with. • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.

Requirements

• College Graduate, health related course is an advantage. • 1 year call center/BPO experience; experience in healthcare is an advantage • Ability to stay on task and handle steady call volume daily • Excellent verbal and written English communication skills • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills, ability to type 25 to 35 WPM and learn new computer programs • Ability to work regularly scheduled shifts, and work over-time and/or weekends, as needed • Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a positive, respectful, timely manner, consistently meeting commitments) • Demonstrated ability to take an educative approach, listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the customer, answering questions and informing of health plan policies, procedures, or decisions. • Strong active listening skills, confident responsiveness that maintains the organization's integrity. • Ability to maintain strict confidentiality of protected health information.

Benefits

• HMO coverage includes you and a dependent with maximum benefit limit of ₱200,000. • Transportation allowance when reporting in the office • Internet allowance • Performance based incentives