Customer Service Representative

22 hours ago

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Manila Recruitment

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Recruitment • Staffing • Outsourcing • Executive Search • Headhunting

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Description

• The Customer Service Representative will be responsible for providing exceptional customer service to our e-commerce customers and sales support to the team. • This opportunity awaits someone who would want to join an organization that is dynamic, fast-paced, and results oriented. • Company Profile: • Our client is an apparel group specializing in the distribution of leading global intimate apparel, nightwear/loungewear and ready to wear brands in Australia and New Zealand. • The groups brand partnerships and proprietary labels incorporate some of Europe, USA, and Australia’s best-known premium brands in both Men’s and Women’s categories. • Our client has built a dedicated team that manages the complete distribution effort and has built an established network of sales representatives throughout Australia & New Zealand. • They possess deep relationships with all major department store groups and more than 200 specialty boutiques. • Duties and Responsibilities: • Managing all customer service inquiries for e-commerce customers, including organize returns and refund for the e-commerce orders as well as exchanges. • Supporting the Brand Managers with sales-related tasks. • Developing & maintaining relationships with existing and new customers. • Providing excellent product knowledge and support to external stakeholders. • Liaising with sales coordinator for wholesale boutique returns. • Management of product information in the inventory management system - cin7. • Assisting with content creation and social media posts. • Assisting E-commerce coordinator with creating product copies and upload to Shopify. • Monthly calls to all boutique customers (both AU and US).

Requirements

• At least with 1-3 years of relevant experience • Experience in a Sales Support/Administration role or similar • Experience in Shopify is preferred • Experience in some sort of ERP or accounting software (Cin7 Fashion Software highly desired but not essential) • Beginner to Intermediate Excel Skills • Reliable and honest • Good in English communication • Proven ability to manage time effectively, by planning and setting priorities • Motivated and driven to succeed • Strong communication skills with the ability to provide clear and concise information to colleagues and customers • Proven customer service ability to achieve the company goal of offering the highest level of service in the industry • Demonstrates a proactive approach to problem solving and decision making • Proven ability to keep accurate records and have excellent attention to detail • The ability to meet deadlines and work accurately under pressure • Must have own equipment