Inbound Energy Customer Care Specialist

November 3

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Genie Energy

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Electric Supply • Solar Energy • Community Solar • Commercial Energy Brokerage • Energy Procurement

201 - 500

Description

• Answering phones from customers professionally and responding to customer inquiries and complaints. • Focus of customer retention. • Providing customers with the organization’s service standards. • Identifying, escalating priority issues and reporting to the high-level management. • Routing inbound calls to the appropriate resources. • Following up complicated customer calls where required. • Completing call notes and call reports as necessary and updating them in the CRM. • Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries. • Recording details of comments, inquiries, complaints, and actions taken. • Other duties as assigned.

Requirements

• High School Diploma/GED • Bilingual a plus • Some sales and customer service experience • Excellent communication skills, including verbal with proper grammar. • Excellent computer skills. • Detail-oriented with the ability to multitask. • Some experience with MS Excel is a plus • Able to react effectively and calmly in escalated situations

Benefits

• Competitive Wages • Medical, Dental and Eye insurance available • Vacation and Sick time • 401K benefits