Customer Onboarding Specialist

December 13

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Jobber

WebsiteLinkedInAll Job Openings

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

⚡ Productivity

Description

• Reporting to a Manager, Customer Onboarding, the Customer Onboarding Specialist will work to ensure that our customers are supported when they first start their journey with Jobber. • This team thrives on meaningful and impactful communication with one another and with our customers. • Onboarding Specialists manage a portfolio of home service businesses, offering expert guidance and serving as trusted advisors throughout the onboarding process.

Requirements

• Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers. Bonus points for being in a high volume and SaaS company. • A track record of exceptional customer support and onboarding of new customers to complex products. • A strong understanding of our tech stack: Salesforce, Calendly, Slack. • Next level communication and relationship building abilities. • Comfortable leading Zoom meetings with the camera on, creating a professional and personable client experience. • An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful. • Spanish bilingual skills are an asset in this role, as it enables us to better serve a diverse customer base.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, • retirement savings plan matching, • stock options. • Support for all your breaks: from vacation to rest and recharge, • your birthday off to celebrate, • health days to support your physical and mental health, • parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.