Product Support Specialist

6 days ago

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Jobber

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Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Our Product Support Specialists are the foundation to Jobber’s success. • This role will work with our hundreds of thousands of users to provide an award winning level of customer service. • Using live chat, phone or email, you will assist users in understanding the newest features, • help with functionality and custom workflows, • problem solve issues, or accept feedback. • This role directly impacts the lives of our entrepreneurs who rely on Jobber to run their businesses.

Requirements

• Be the ultimate people person! Whether you’re a barista at a coffee shop, a server in a popular restaurant, or a retail star - if you love working with people, you’ll be great in this position. • Be agile and adaptable to solve problems quickly. • Be empathetic to our customers' journeys. • Be clear and effective in interactions with our customers over the phone. • Be able to craft professional and empathetic responses to customer inquiries via email and chat. • Be curious. Asking questions and probing is essential in this role. • Be incredibly reliable for our customers and the rest of the success team. • Be resilient in the face of adversity. • Be confident with technology.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, • retirement savings plan matching, • stock options. • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, • your birthday off to celebrate, • health days to support your physical and mental health, • and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.