Jobber
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
501 - 1000
Product Support Specialist
2 days ago
Jobber
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
501 - 1000
Description
• Respond to inquiries through live chat, phone, or email. • Troubleshoot issues or questions customers may have. • Maintain high channel productivity. • Be a liaison for customer feedback to product and technical teams. • Onboard new users and maintain documentation.
Requirements
• Be the ultimate people person, loving working with others. • Be agile and adaptable to solve problems quickly. • Be empathetic to our customers' journeys. • Be clear and effective in interactions over the phone. • Craft professional and empathetic responses to customer inquiries via email and chat. • Be curious and ask questions to provide great service. • Be incredibly reliable for customers and the success team. • Be resilient in the face of adversity. • Be confident with technology and touch typing.
Benefits
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind. • Retirement savings plan matching. • Stock options. • Support for all your breaks, including vacation, health days, and parental leave top-ups. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry. • Work with a group of people who are humble, supportive, and care about our customers.
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