Client Success Manager - Health Systems Partnerships

February 20

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Maple (getmaple.ca)

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Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

💰 Series B on 2020-09

📋 Description

• ABOUT MAPLE • Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. • We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. • We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies. • THE POSITION • Are you a strategic thinker who thrives in solving complex challenges, building lasting relationships, and driving measurable results? We're hiring a Client Success Manager to join our Health System Partnerships (HSP) team. In this role, you will manage an existing portfolio of strategic clients, serving as the primary point of contact for key partner programs. By delivering exceptional client experiences and ensuring operational excellence, you will help upscale our B2B/ B2I operations; making a meaningful impact on our healthcare system. • Our HSP team manages large-scale provincial partnerships and government-adjacent partner initiatives, tailoring programs to meet the unique needs of each partner’s population. As a Client Success Manager, you’ll play a pivotal role in strengthening these partnerships, identifying opportunities for growth, and maintaining our reputation for delivering bespoke, best-in-market virtual patient and provider experiences. This role is ideal for a self-starter who thrives in a fast-paced, impact-driven environment.

🎯 Requirements

• Experience: 5+ years in a client-facing or client success role, ideally within a B2B (business-to-business) or institutional client environment. A background in healthcare is a plus but not required. • Client relationship expertise: proven ability to manage client portfolios and build trust and credibility with stakeholders at all levels. • Strategic mindset: a proactive, solution-oriented professional who can align client needs with organizational objectives to drive mutual success. • Project management skills: demonstrated experience in managing projects, workflows, and deliverables, with proficiency in tools like Asana or Salesforce. • Communication excellence: strong interpersonal, written, and verbal communication skills, with the ability to present confidently and effectively. • Growth orientation: experience driving new business opportunities through upselling or expanding existing partnerships. • Technical proficiency: familiarity with CRMs (Salesforce preferred) and a willingness to adopt new tools and processes as needed.

🏖️ Benefits

• Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones. • Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more. • Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond. • Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations. • Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included. • Destination5: work internationally in eligible countries for up to 5 days per year. Adventure, uninterrupted. • Retirement savings plan: invest in your future with our group retirement savings plan. • Branch out budget: $1,000 annually to pursue professional development and fuel your growth.