Customer Support Coordinator

February 8

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Maple (getmaple.ca)

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Maple is a Canadian company that provides virtual healthcare solutions, enabling individuals and families to access a wide range of medical services from their smartphones or computers. Through its platform, users can connect with licensed doctors and nurse practitioners in minutes, benefiting from services such as online prescriptions, sick notes, lab work, and access to various specialists without a referral. Maple offers 24/7 access to healthcare, including pediatric care, and aims to transform the traditional healthcare experience by making medical care more accessible and convenient. Trusted by millions of Canadians, Maple emphasizes preventive care and provides resources for mental health, dermatology, endocrinology, and more. With its emphasis on proactive health management and flexible membership options, Maple is positioned at the forefront of virtual healthcare innovation.

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

💰 Series B on 2020-09

📋 Description

• ABOUT MAPLE • Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. • We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. • We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies. • THE POSITION • Are you a strong communicator who thrives in a fast-paced environment? Do you enjoy solving problems and helping people? We’re looking for Customer Support Coordinators (CSCs) to join our Customer Support team starting in March/April. • As a CSC at Maple, you’ll be the first point of contact for our patients, providers, and prospective customers. You'll help them troubleshoot issues and navigate our platform through live chat and email. You’ll work within our ticketing system (Intercom), following clear workflows to resolve inquiries while escalating more complex issues as needed. • This role is all about efficiency, empathy, and clarity—helping end-users get the answers they need quickly and smoothly. You’ll play an important role in keeping things running behind the scenes, ensuring that every interaction is professional, friendly, and aligned with Maple’s high standards for customer care. • Applications will close on February 14th. After that, we’ll review all applications and reach out to those moving forward.

🎯 Requirements

• Strong written communication skills. • Customer-facing experience (e.g., retail, hospitality, call centers, or administrative roles with customer interaction). • Tech-savvy and comfortable learning and navigating multiple systems. • A natural problem-solver who can break down issues into clear, simple steps. • Friendly, patient, and professional, able to handle customer interactions with empathy and efficiency. • Experience using ticketing systems or live chat platforms (e.g., Zendesk, Freshdesk, Intercom) is an asset but not required. • A healthcare background is not required. This role is focused on troubleshooting and platform support—not medical advice.

🏖️ Benefits

• Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones. • Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more. • Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond. • Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations. • Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included. • Destination5: work internationally in eligible countries for up to 5 days per year. Adventure, uninterrupted. • Retirement savings plan: invest in your future with our group retirement savings plan. • Branch out budget: $1,000 annually to pursue professional development and fuel your growth.