Customer Support Analyst II

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GHX

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Healthcare • SaaS • Supply chain management • Automation

1001 - 5000

Description

• A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. • The CSA II will be responsible for managing customer relationships for customers that require additional assistance for various key areas. • With this knowledge, the CSA II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. • Extensive collaborative troubleshooting and problem solving may be required at times. • CSA II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. • The CSA II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills.

Requirements

• Bachelor’s degree in business or a related discipline, or a combination of education and related experience. • Minimum of 1 year experience working in a customer support environment. • Must enjoy working in a fast-paced dynamic, collaborative environment. • Must have a professional demeanor and a positive attitude. • Must be able to self-direct and proactively engage where opportunities for improvement and challenges present themselves.

Benefits

• health, vision, and dental insurance • accident and life insurance • 401k matching • paid-time off • education reimbursement