Customer Success Manager

May 31

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Givebutter

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Givebutter is the most-loved nonprofit fundraising platform. 💛

Crowdfunding • Non-profit Organizations • Online Fundraising • Charity • Crowd sourcing

11 - 50

💰 $7M Seed Round on 2022-06

Description

• Lead point of contact for customer accounts • Develop trusted advisor relationships with key accounts • Deliver training and product education • Become subject expert in Givebutter platform • Assist with fundraising strategy • Achieve individual and team goals • Analyze and share customer feedback • Identify opportunities for customer referrals • Assist with creation and maintenance of educational materials

Requirements

• 2-5 years of experience in nonprofit development, fundraising, or institutional advancement • Experience in a sales or post-sales role in tech • Tech literate with experience in CRM software and online fundraising platforms • Strong interpersonal skills and ability to build relationships • Customer-focused and a natural people person

Benefits

• Generous compensation package • Opportunities for professional growth • Interaction with high-value nonprofit customers