SMB Customer Success Manager

May 30

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Pinwheel

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Income data engineered for fintech innovation

51 - 200

Description

• Own the overall relationship for Tier 2 customers. • Support customers in implementing and launching with Pinwheel. • Expand NRR in your book of business by focusing on growing usage and partnering to uncover additional sales opportunities. • Collaborate with co-workers and the Head of Success to build Account Plans for key customers. • Contribute to department process and documentation • Provide timely feedback to the Pinwheel product team to ensure internal alignment of customer needs. • Deliver superior, proactive customer success services to Pinwheel customers

Requirements

• 3+ years in Customer Success/Account Management/Client Solutions at a high-growth startup • Track record of delivering high-quality outputs and growing customer spend in a high-pressure, fast-paced environment • Experience providing technical guidance to customers with a proven track record of working with APIs • Strong presentation skills with attention to detail and organization • The ability to travel. Expect ~20% of your time will be traveling domestically • Experience working with Banks and/or Fintechs a plus but not required

Benefits

• Great compensation & equity packages • Full medical, dental, and vision benefits • Life & short-term disability insurance • Unlimited vacation • Paid parental leave • 401K for retirement planning • Mentorship opportunities • Free Citibike membership • Pet friendly offices and Zoom spaces