Community Engagement Coordinator

November 2

Apply Now

Receive Emails with Similar Jobs

GiveDirectly

WebsiteLinkedInAll Job Openings

cash transfers • impact evaluation • field technology

501 - 1000

💰 $1M Grant on 2018-03

Description

• Community Engagement Coordinator (CECs) will support GiveDirectly’s work with the Stability Investment for Family Housing pilot. • Support with verification of applicant eligibility for the program. • Directly support applicants in enrollment (virtually and in person). • Support community partners with questions about the program. • Use tools to help applicants make an informed decision about participating in the program. • Support program staff in engaging applicants throughout the application and enrollment process. • Clearly communicate complex information. • Maintain confidentiality. • Conduct phone/email outreach to applicants. • Provide high-quality customer service to all applicants you interact with. • Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program. • Review documentation from applicants to confirm their eligibility for the program. • Assist with scheduled in-person enrollment events throughout Chicago, IL. • Use a benefits counseling tool to help recipients understand any potential effect on their benefits. • Conduct other programmatic/logistical tasks, where required. • Collaborate with the team on ways to improve processes for applicants. • Enroll sensitive populations in our program virtually as well as in person.

Requirements

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity. • Language Requirement: English • Language Preferences: We encourage candidates who are bilingual in any of Chicago, IL’s commonly used languages (e.g., Spanish) to apply • Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own. • Great communication skills – CECs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits. • Technological literacy – CECs will need fluency and comfort using computers and tablets. • Fast learner – CECs must learn the complexities of our operations, and communicate those to applicants. • Experience with customer service or in a client-facing role is a plus. • Proficiency in Excel • Ability to travel locally

Benefits

• A positive and supportive team • A demonstrated commitment to helping all staff develop and grow • Competitive pay