Account Coordinator, Towing Company

March 25

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Global Pacific Support

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Global Pacific Support is a business process outsourcing (BPO) company that specializes in enhancing customer experience through world-class support services. Headquartered in the Philippines, GPS provides a range of services including customer service, administrative support, technical support, bookkeeping, and financial assistance. They offer tailored solutions for call center operations, focusing on cost efficiency, quality service, and technological innovation to meet the dynamic needs of their clients. Their services are designed to help businesses boost productivity and manage operations efficiently, allowing clients to focus on growth while GPS handles the support spectrum.

Call Center Facility • Offshore Staffing • Virtual Assistant • Lead Generation • Automation

201 - 500 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

•GLOBAL PACIFIC SUPPORT is looking for a dedicated Towing Company Account Coordinator to join our dynamic team. •In this role, you will be the primary liaison between our client towing companies and our service operations, ensuring that all account activities run smoothly and effectively. •Your focus will be on delivering exceptional service and support to our partners in the towing industry. •Manage day-to-day communications and relationships with client towing companies, addressing inquiries and resolving issues promptly. •Coordinate the onboarding process for new towing accounts, ensuring all necessary information and requirements are fulfilled. •Oversee the scheduling and dispatching of towing services, collaborating with internal teams to meet client needs efficiently. •Maintain comprehensive and accurate records of client accounts, including contracts, service agreements, and transaction histories. •Generate and send out regular invoices to clients, ensuring precision in billing and records management. •Monitor outstanding payments and follow up with clients to ensure timely payment processes. •Conduct regular check-ins with clients to gather feedback, offer support, and explore opportunities for additional services. •Work closely with the sales team to identify and cultivate upselling opportunities within existing customer accounts.

🎯 Requirements

•Previous experience in account management, customer service, or a related field, preferably in the towing or automotive sector. •Strong verbal and written communication skills, with a talent for building rapport with clients. •Excellent organizational and multitasking abilities to manage multiple accounts effectively. •Proficiency in Microsoft Office, particularly Excel, for managing data and generating reports. •Familiarity with towing operations and the relevant industry landscape is beneficial. •Ability to work collaboratively within a team environment while demonstrating independent problem-solving skills. •Detail-oriented mindset with a focus on accuracy and quality in all tasks. •Demonstrated ability to thrive in a fast-paced, ever-changing atmosphere. •Customer-centric attitude with a commitment to delivering outstanding service.

🏖️ Benefits

•100% remote job working in the comforts of your home •Non-toxic environment •Growth potential