Globus family of brands
Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.
travel β’ river cruising β’ escorted tours β’ independent travel packages β’ religious vacations
Consumer Insights Analyst - Call Miner
March 11
πΊπΈ United States β Remote
π΅ $55.2k - $60.9k / year
β° Full Time
π’ Junior
π‘ Mid-level
π§ Business Analyst
Globus family of brands
Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.
travel β’ river cruising β’ escorted tours β’ independent travel packages β’ religious vacations
π Description
β’ Monitor and maintain the speech analytics database. β’ Develop scores for key sales and call center metrics. β’ Study trends to provide actionable insights for sales development. β’ Leverage CallMiner Eureka Speech Analytics for in-depth analysis. β’ Deliver information on customer interactions and behaviors. β’ Requires strong analytical and report modeling skills. β’ Eager to grow a career in AI in the travel industry.
π― Requirements
β’ Strong analytical skills with the ability to interpret complex data sets. β’ 2+ years using CallMiner Eureka Speech Analytics or similar SQL tools β’ Proven experience with database query strings β’ Knowledgeable in call center metrics β’ Excellent communication skills to present findings and recommendations effectively. β’ Proficient in Microsoft Suite, specifically Excel; pivot tables, V-lookups, formulas and importing of data
ποΈ Benefits
β’ Pension Plan β’ 401K Match β’ 16-26 days of vacation β’ Health, vision, dental and life insurance β’ Work from home options β’ Home office internet reimbursement β’ 60% to 90% off tours and cruises β’ Free Avalon cruise after 2 years β’ Special deals with travel partners
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