CX Strategy Manager - Engagement

September 27

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Go1

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Online learning • Training • eLearning • Compliance • Onboarding

501 - 1000

Description

• As a CX Strategy Manager, you will be at the heart of shaping the customer experience by driving key strategies that support customer success. • Responsible for developing, delivering, and operationalizing post-sale strategies for supporting, engaging, and retaining our direct and intermediated customer base. • Lead initiatives that enhance customer satisfaction and loyalty, ensuring they have a seamless and impactful experience with our platform.

Requirements

• 3+ years of customer-centric marketing project management experience including: • Developing and producing engaging campaigns, experiences, playbooks or communications. • Prioritizing and managing issues to ensure on-time and on-budget delivery. • Pulling and analyzing data, synthesizing insights, reporting on results, and quickly adapting and pivoting as needed to deliver on OKRs. • Demonstrated success building new business outcome-based content and communications targeting specific audiences. • Adjusting and resolving HTML formatting issues, troubleshooting and working directly in various technology platforms. • Metrics definition and establishment of tracking process for campaigns – including quantifying the impact of engagement campaigns on business results. • Use of insights to create high impact programs, with a bias for experimentation. • Exceptional proofreading and editorial skills. • Excellent communication skills, the ability to repurpose, reframe, and reuse content into a customer journey using a variety of mediums including email, blogs, videos and webinars. • Strong cross-functional collaboration skills with colleagues at all levels. • Experience soliciting, synthesizing, capturing requirements and translating these into plans to develop solutions. • Must be located in Mountain of Pacific timezones

Benefits

• Competitive incentive plan in addition to salary • Employee Stock Option Plan • Insurance benefits with generous premium coverage • Flexible approach to work • Monthly work from home or transport reimbursement • One time work from home office set up budget • Unlimited access to the Go1 Learning Hub, and mentorship program • Professional development fund • Volunteer leave to give back to the community • PTO + Wellbeing days • Flexible public holidays - take the days off that are important to you, swap out the ones that are not • Family planning & parental leave, plus support for parents returning to work • Wellness initiatives and an Employee Assistance Program