Medical Billing Assistant - Call Center Manager

5 days ago

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DASCO Home Medical Equipment

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Hospital Partnerships • Respiratory Services • Sleep Therapy • Orthotics • Clinical Services

501 - 1000

Description

• The Medical Billing Assistant Call Center Manager will support team members and improve productivity and collections in the Patient Pay department. • Monitor and evaluate call interactions to ensure compliance with company standards and exceptional patient service. • Conduct coaching sessions to support team members in achieving performance goals and improving service delivery. • Oversee data management related to patient responsibility, ensuring timely and accurate entry and reporting. • Set and communicate goals for collections and productivity, guiding agents to achieve and exceed targets. • Assist in managing daily operations, including scheduling, reporting, and resource allocation to meet team needs.

Requirements

• High School diploma or GED equivalent • 2+ years' experience with patient data entry into EMR (Electronic Medical Records) system in a healthcare setting • Outstanding communication skills • Exceptional problem-solving abilities • Passion for service • Call Center experience in healthcare or patient services (preferred) • Bilingual abilities (English and Spanish) (preferred) • Knowledge of the NICE CX1 platform and Brightree EMR (preferred) • Familiarity with Home Medical Equipment or Durable Medical Equipment (HME or DME) industry (preferred) • Experience in Supervising or mentoring Call Center staff (preferred)

Benefits

• competitive compensation based on industry standards • excellent benefits package • generous 401(k) match with immediate vesting • health insurance benefit opportunities (Medical, Dental, Vision) • excellent PTO which increases based on tenure • holiday pay • fantastic company culture