ICS Project Manager

2 days ago

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Description

• The ICS Portfolio/Project Manager will oversee and manage a portfolio of client projects, ensuring they align with departmental goals and the company's growth objectives. • The role requires a blend of project management expertise, client relationship management, operational knowledge, and a dynamic approach to solving complex challenges in a fast-paced, multinational environment. • Plan, schedule, and execute complex projects to meet departmental goals and growth objectives. • Monitor project milestones, budgets, and timelines, ensuring successful delivery. • Identify risks and implement mitigation strategies. • Build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement. • Facilitate effective communication, negotiation, and resolution of client concerns. • Oversee onboarding, compliance, and servicing processes for both EOR (Employer of Record) and AOR (Agent of Record) clients. • Ensure operational processes align with global and regional standards. • Analyse performance metrics and operational data to guide business decisions and optimize service delivery. • Provide actionable insights to stakeholders for process improvement. • Draft, review, and facilitate the execution of contracts and legal documents. • Advise clients on country-specific regulations, ensuring compliance in both EOR and AOR contexts. • Train and mentor team members, fostering a high-performance culture. • Maintain accurate documentation of client interactions, agreements, and project progress. • Prepare and present reports to stakeholders, highlighting key performance indicators and achievements. • Maintain a dynamic and adaptable approach to managing complex, multifaceted projects. • Pursue continuous learning and improvement to stay ahead in a fast-paced industry.

Requirements

• Bachelor’s degree in Business, Project Management, or a related field. • Minimum of 5+ years in project management, preferably in a multinational environment. Experience in EOR/AOR services is highly advantageous. • Proficiency in CRM platforms, project management tools, and client portals. • Strong IT skills, with the ability to quickly adapt to new systems. • Proven track record of using data-driven insights to improve performance. • Open to other ad-hoc tasks as and when required by management.

Benefits

• Global career: • Results-driven culture: • Remote work: • Unlimited vacation: • Wifi: • Annual training: