Associate Product Manager - Email System Deliverability

October 3

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HighLevel

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. • Our goal is to be a comprehensive solution for managing all types of businesses. • We serve over 70,000 agencies and 480,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries. • HighLevel Inc. is seeking a talented and experienced Email Deliverability Product Manager to join our team and drive the deliverability product of our Email platform capabilities. • You will work closely with cross-functional teams, including engineers, designers, marketers, customer success and finance team.

Requirements

• A minimum of 3 years of work experience in a data-driven email deliverability role. • Identifying and resolving deliverability issues requires a methodical approach to troubleshooting and a knack for critical thinking. • Familiarity with DNS & authentication protocols (e.g., DKIM, SPF, DMARC). • Ability to run and analyze email deliverability reports and make data-driven recommendations. • Experience with ESPs like Mailgun, SendGrid, and third-party deliverability vendors, like Return Path/Validity and 250OK. • Working knowledge of DNS record types, Google Postmaster & SNDS. • Understanding of bounce handling and categorization. • Experience in communicating with ISP abuse desks and email blocklist providers for preemptive and reactive mitigations. • A grasp of how email servers and ISPs operate, including the nuances of IP warming and reputation management. • A thorough understanding of email-related laws and regulations, such as -CAN-SPAM, GDPR, and CCPA, is essential for ensuring that campaigns are legally compliant. • Ability to document troubleshooting and problem-resolution steps.

Benefits

• Collaborative Culture: A passionate and driven team. • Ownership and Responsibility: It’s never somebody else’s job. • User-Centric: Focused on adding value for our users. • Agility: Fast delivery using lean principles, going to market in weeks instead of quarters. • Innovation: Good ideas always get tested. • Team Care: We take care of our team so they can take care of our users. • Continuous Improvement: Embracing constant and iterative improvement. • Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.