Product Manager - Workflows AI

January 24

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HighLevel

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HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

SaaS • Marketing • Advertising • CRM

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• The Workflows Module is the key component of HighLevel’s automation engine, enabling agencies and businesses to create powerful, automated workflows that enhance efficiency, save time, and improve outcomes. • By integrating with multiple product areas within the HighLevel platform, the Workflows Module empowers users to streamline processes, nurture leads, and manage tasks seamlessly. • As part of the team, you’ll work on improving existing AI capabilities within workflows, conceptualizing new workflow AI features, and delivering solutions that drive adoption, activation, and business growth. • We are looking for a Product Manager 1 to join the Workflows Team. • As a PM, you will help build impactful features and refine existing capabilities in the Workflows Module, making it easier for users to automate complex business processes. • You will work closely with Product Managers and cross-functional teams to understand user pain points, develop innovative solutions, and ensure seamless execution. • You will play a critical role in driving product success by leveraging data, user insights, and collaborative teamwork. • Enhancing the existing AI capabilities in the Workflows Module to improve usability and effectiveness for HighLevel customers. • Designing and implementing new AI actions and triggers that simplify automation and expand workflow possibilities. • Collaborating on improvements to the AI assistant, including adding new features and bringing innovative AI capabilities to enhance user experience. • Integrating AI into existing workflow actions and triggers to enable smarter automation and decision-making processes. • Working on general workflow enhancements, optimizing existing processes, and ensuring the Workflows Module meets the needs of diverse users. • Validating AI and workflow features with users at the wireframe, mockup, and beta stages to gather actionable feedback. • Writing detailed user stories and collaborating closely with developers, designers, and QA to deliver high-quality product updates. • Monitoring user behavior and performance metrics to identify opportunities to improve AI-powered workflows and overall user satisfaction. • Staying updated with advancements in AI/ML technologies and identifying opportunities to incorporate them into the Workflows Module.

🎯 Requirements

• You are passionate about software products. • You have been involved in a successful (or unsuccessful) launch of a software product. • You have prior experience in either of the following Product Management. • You understand product development lifecycle or have a history of working on Software products. • You have been a leader either formally or informally and have demonstrated leadership skills in the past. • You can deconstruct software products and highlight good UX from bad UX. • Passion for AI-driven products and a strong understanding of AI/ML concepts, especially in the context of automation and SaaS tools. • Ability to identify user pain points and design AI-driven solutions to address them effectively. • Strong analytical mindset, capable of interpreting user behavior data and refining AI workflows accordingly. • Familiarity with tools and frameworks for workflow automation, including AI-powered triggers, actions, and assistants will be a plus.