Success Operations Coordinator

December 12, 2024

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HighLevel

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HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

SaaS • Marketing • Advertising • CRM

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• About HighLevel: • HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • Our Website - https://www.gohighlevel.com/ • YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g • Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ • Our Customers: • HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. • Scale at HighLevel: • We work at scale; our infrastructure handles around 3 Billion API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. • Job Overview: • We are seeking a highly skilled Sr. Success Operations Coordinator to join our Customer Success team. • The Sr. Success Operations Coordinator will play a pivotal role in optimizing operational processes, driving efficiency, and supporting the overall success of our customer base. • Who You Are: • This position works closely with the Manager of Success Operations to coordinate leadership objectives for our growing Success Team.

🎯 Requirements

• Associate's degree or equivalent work experience, with a minimum of two years in software project management, operations, consulting, or technical support. • At least four years of experience in an Operations role within the SaaS, Marketing, or SMB space. • Knowledge of internal systems, such as HighLevel App, ClickUp, Zapier, Freshworks Suite, Zoom, etc. • Ability to produce high-quality documents and SOPs that provide insight into the change management procedures for all company departments involved. • Strong understanding and proficiency in software solutions and professional service offerings. • Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts and data to various audiences. • Ability to handle ambiguity in a dynamic and fast-paced collaborative work environment. • Prior experience utilizing various software integrations (e.g., Zapier, Freshworks, ClickUp, HighLevel, etc.). • Experience with Excel and/or Google Sheets at an advanced level. • Strong interpersonal communication skills. • Ability to collect, report, and assess data from various sources. • Strong analytical and organizational skills with superior attention to detail. • Ability to handle multiple tasks in a fast-paced environment. • Basic to advanced understanding of CSS, HTML, and/or API is not required but is a major plus for applicants. • Strong analytical skills, with demonstrated ability to use data and AI to generate actionable business insights. • Experienced with AI-driven customer success tools and platforms, such as AI-based CRMs, chatbots, and automated customer engagement solutions. • Proven experience with data analysis and reporting tools (e.g., Tableau, Power BI, SQL) to leverage customer data for insights.