Success Operations Coordinator

6 days ago

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HighLevel

WebsiteLinkedInAll Job Openings

SaaS • Marketing • Advertising • CRM

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

Description

• About HighLevel: • HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • Our Website - https://www.gohighlevel.com/ • YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g • Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ • Our Customers: • HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. • Scale at HighLevel: • We work at scale; our infrastructure handles around 3 Billion API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. • Job Overview: • We are seeking a highly skilled Sr. Success Operations Coordinator to join our Customer Success team. • The Sr. Success Operations Coordinator will play a pivotal role in optimizing operational processes, driving efficiency, and supporting the overall success of our customer base. • Who You Are: • This position works closely with the Manager of Success Operations to coordinate leadership objectives for our growing Success Team.

Requirements

• Associate's degree or equivalent work experience, with a minimum of two years in software project management, operations, consulting, or technical support. • At least four years of experience in an Operations role within the SaaS, Marketing, or SMB space. • Knowledge of internal systems, such as HighLevel App, ClickUp, Zapier, Freshworks Suite, Zoom, etc. • Ability to produce high-quality documents and SOPs that provide insight into the change management procedures for all company departments involved. • Strong understanding and proficiency in software solutions and professional service offerings. • Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts and data to various audiences. • Ability to handle ambiguity in a dynamic and fast-paced collaborative work environment. • Prior experience utilizing various software integrations (e.g., Zapier, Freshworks, ClickUp, HighLevel, etc.). • Experience with Excel and/or Google Sheets at an advanced level. • Strong interpersonal communication skills. • Ability to collect, report, and assess data from various sources. • Strong analytical and organizational skills with superior attention to detail. • Ability to handle multiple tasks in a fast-paced environment. • Basic to advanced understanding of CSS, HTML, and/or API is not required but is a major plus for applicants. • Strong analytical skills, with demonstrated ability to use data and AI to generate actionable business insights. • Experienced with AI-driven customer success tools and platforms, such as AI-based CRMs, chatbots, and automated customer engagement solutions. • Proven experience with data analysis and reporting tools (e.g., Tableau, Power BI, SQL) to leverage customer data for insights.