HighNote
HighNote is a company specializing in marketing, direct mail, and data analytics services. It offers a range of solutions, including print services, signs, and promotional items, to enhance its clients' brand presence. HighNote uses innovative technologies like HyprMail to integrate digital platforms with traditional direct mail campaigns, ensuring more personalized and effective customer engagement. The company is committed to equity and inclusion, being WBENC certified to support women-owned businesses. With a focus on creativity and problem-solving, HighNote partners with clients to deliver success in dynamic environments.
Direct Mail • Interior Graphics • Signage • Data Management • Print
51 - 200 employees
🤝 B2B
Senior Chargeback Analyst
February 12
HighNote
HighNote is a company specializing in marketing, direct mail, and data analytics services. It offers a range of solutions, including print services, signs, and promotional items, to enhance its clients' brand presence. HighNote uses innovative technologies like HyprMail to integrate digital platforms with traditional direct mail campaigns, ensuring more personalized and effective customer engagement. The company is committed to equity and inclusion, being WBENC certified to support women-owned businesses. With a focus on creativity and problem-solving, HighNote partners with clients to deliver success in dynamic environments.
Direct Mail • Interior Graphics • Signage • Data Management • Print
51 - 200 employees
🤝 B2B
📋 Description
• Responsible for processing merchant chargebacks end-to-end. • Review evidence or case presented and leverage acquirer/schemes dispute resolution management rules to determine validity. • Ensure disputes are submitted in accordance with acquirer/scheme operating regulations. • Ensure incoming/outgoing disputes balance with the acquirer portal and financial books. • Monitor chargeback data to identify trends and patterns that could increase risk. • Communicate with merchants regarding their chargeback activity and take appropriate action. • Manage merchants through remediation plans as they approach or exceed chargeback thresholds.
🎯 Requirements
• 10+ years of experience on a risk or chargeback team with a focus on processing chargebacks, principles, and Card Brand reporting • CAMS, Disputes certification • Awareness of compliance obligations for merchant acquiring platforms • Strong experience in processing chargebacks at a merchant acquirer, Payment Facilitator, or other financial institution • Successful under pressure and with shortened deadlines • Demonstrated success developing inventive solutions to complex problems • Experience presenting to and collaborating with executive teams
🏖️ Benefits
• Flexible time off (unlimited PTO) • 100% healthcare coverage + 75% coverage for dependents • 401k program • Up to 16 weeks off for Maternity leave + up to 6 weeks of Paternity leave • Equity in Highnote • Stipend to build out your home office; internet reimbursement • Competitive compensation package based on market research
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