Senior Order Revenue Management Operations Representative

October 3

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Golden Hippo

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Direct Response Marketing • consumer goods • eCommerce • Marketing • Digital Advertising

201 - 500

Description

• We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. • Senior Order Revenue Management/Operations Representative who will manage the entire process from customer set up through order entry to final payment. • Assisting retailers and distribution partners with questions and concerns regarding products, pricing, ordering, shipping, promotions, merchandising and billing activities for their account. • Supporting the rest of the ORMO team with completing their tasks. • This position solves problems for our customers by working with multiple internal teams with the goal of efficient operations and customer satisfaction. • Aids the team with challenges that arise in completing daily tasks. • Assists the Retail Sales Team with report generation, analytics, CRM Data collection, Merchandise order processing, administrative help, and other functions when necessary.

Requirements

• 2+ years of experience in order revenue management, supply chain or transportation (required) • 2+ years’ experience in customer service (required) • Proficiency with Microsoft Office software, specifically Excel and Word (required) • Knowledge of NetSuite/report generation (required) • High School Diploma, GED or equivalent experience • 3+ years of experience in ORM, supply chain or Transportation • 3+ years of customer service experience • Experience leading a small team. • Expert Excel skills • Strong knowledge of NetSuite, and Tableau. • Experience in CRM platforms and data collection • Demonstrate critical thinking and problem-solving skills. • Strong analytical skills • Initiative to work independently. • Ability to not only complete daily tasks but support the overall team on their daily tasks. • Ability to anticipate customer needs. • Strong organizational and leadership skills • Strong attention to details and follow through. • Strong proactive customer service orientation • Solid communication skills • Must be able to establish and maintain effective working relationships with others. • Solid written and verbal communication skills • Flexibility to work additional hours as may be required.

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date. • We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. • Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. • Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development. • Reimbursements for a portion of personal cell phone and internet usage for eligible employees. • For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym. • Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.