Customer Service Representative

April 16, 2023

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Gonzalez & Jones Law Firm

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Criminal Defense • Personal Injury

2 - 10

Description

• Managing customer queries and complaints. • Processing orders, modifications, and escalating complaints. • Staying calm with frustrated customers. • Maintaining positive and professional attitude towards customers. • Keeping records of customer interactions, transactions, comments, and complaints. • Managing a team of junior customer service representatives.

Requirements

• High school diploma, general education degree or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support.