Senior Director - App Product

July 25

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Shippo

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We help eCommerce merchants grow by empowering them with the #1 shipping solution tool needed to save time and money.

Multi-carrier shipping • Shipping Labels • Shipment Tracking • Shipping API & Dashboard • Global Shipping

201 - 500

Description

• Define and implement the product vision, strategy, and roadmap for the app, ensuring alignment with overall company goals and customer needs. • Lead and mentor a team of product managers to deliver high-quality app features and improvements for 100K+ merchants worldwide. • Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to drive product initiatives and ensure successful launches. • Own and drive Shippo’s understanding of SMBs, the people behind them, and their workflows through market research and competitive analysis. • Prioritize and re-prioritize product roadmap items based on customer feedback, stakeholder input, and data analytics to ensure the most customer-valuable items get built. • Oversee the product development process, and partner closely with engineering and design to ensure timely and high-quality delivery of features. • Monitor and analyze key performance metrics to drive continuous improvement and optimize the user experience. • Act as an advocate for the app within the organization, communicating product vision, updates, and achievements to stakeholders and executive leadership. • Stay up-to-date with industry trends, emerging technologies, and best practices to ensure our mobile app remains competitive and innovative. • Provide and seek feedback from others to continually push the bar for quality.

Requirements

• 10+ years’ experience — with a strong focus on building products for large merchant volume in a high transaction volume environment • 5+ years of experience in building and managing high-performing product teams • Demonstrable track record of successfully leading and scaling app products with a large user base • Deep understanding of Agile methodologies and product management tools such as JIRA. • Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. • Passion for e-commerce and logistics technology, committed to delivering exceptional customer experiences. • 3+ years of experience working in fast-paced environments, building and scaling SaaS products • *Nice to have* Extensive experience working in or with e-commerce companies • *Nice to have* Experience working on logistics, fulfillment & e-commerce shipping products and services

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! • Take-as-much-as-you-need vacation policy & flexible work hours • One week-long company wide shutdown • 3 Volunteer Days Off (VTOs) • WFH stipend to set up your home office • Charity donation match up to $100 • Dedicated programs, coaching, tools, and resources for your professional and career growth • Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos