Customer Service Representative

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TLNT

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Description

• Are you passionate about providing exceptional customer experiences and supporting innovative, sustainable products? • We’re looking for a dedicated Customer Service Representative to join a team committed to delivering high-quality, plant-based artisanal products. • As the Customer Service Representative, you must be extremely comfortable communicating with customers on the phone, via email, and through text messages. • This role involves assisting customers with their inquiries, resolving issues, and providing accurate information regarding our products and services. • The ideal candidate will have 2+ years of customer service experience and exceptional English reading, writing, and communication skills. • This is an incredible remote opportunity to work for a US-based company.

Requirements

• 2+ years of experience in a customer service representative role. • Strong English reading, writing, and speaking skills with a focus on clear and effective communication. • Basic understanding of food allergies, including common allergens and their impact on individuals with dietary restrictions. • Proficiency in e-commerce platforms such as Shopify, with the ability to troubleshoot and resolve issues within the platform. • Ability to manage multiple tasks simultaneously while maintaining attention to detail. • Proficiency in using customer service software and CRM systems. • Positive attitude, strong problem-solving skills, and a commitment to providing exceptional customer service.

Benefits

• Competitive salary. • This is a full-time, long-term position. • The position is immediately available and requires entering into an independent contractor agreement with TLNT. • Work from home. • Monday through Friday, 8 am to 5 pm (+/- 1 hour accepted) - PST. • Additional perks.