Wing Assistant
Internet • Personal Assistance • Virtual Assistance • Data Entry • Spreadsheet Management
Customer Service Representative
December 7
Wing Assistant
Internet • Personal Assistance • Virtual Assistance • Data Entry • Spreadsheet Management
Description
• Manage inbound and outbound calls • Resolve customer concerns effectively and efficiently • Build sustainable relationships and trust with customer accounts through open and interactive communication • Ensure customer satisfaction in every interaction • Keep records of customer interactions, process and update customer accounts and file documents • Follow communication procedures, guidelines, and policies • Take the extra mile to engage customers • Ad hoc tasks
Requirements
• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity • Excellent English communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRM • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to details
Benefits
• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay • Bonuses, Tips, and Referral Program
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