Implementation Consultant

October 10

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Gozio

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Indoor Positioning • Hospitals • Wayfinding • Patient Engagement • Mobile Healthcare

11 - 50

💰 $4M Funding Round on 2018-04

Description

• At Gozio, we’re redefining the meaning of patient experience in health systems across the U.S.; • Our mobile platform offers a single point of access for everything a patient or visitor needs; • The Implementation Analyst learns how our customers operate and applies that knowledge to configure and optimize products; • This includes traveling to customer sites to capture points of interest as key elements of the wayfinding solution; • Analyzing and resolving data discrepancies, and assisting with identifying challenging wayfinding scenarios; • You will develop an advanced level of knowledge about how to configure our products.

Requirements

• Conduct customer meetings to gather requirements; • Apply critical thinking and product knowledge to involve customers in determining end user needs; • Identify critical points of interest, patient routing, and use this information to configure wayfinding; • Strong customer communication skills and attention to detail; • Travel 1-2 weeks per month for 3-5 days at a time (30-50% travel); • Research and collect data from various sources and consolidate into Gozio’s content management system; • Proficient in Apple devices (Mac, iPad) and Microsoft Office, particularly Excel; • Bonus Skills: Drafting experience, including floor and site plans; Familiarity with database queries and analytics packages; Knowledge of photography and design software.