Manager - Onboarding Solutions Architect

October 2

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Grafana Labs

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Monitoring • Observability • Dashboards

501 - 1000

Description

• We are creating a team to hyper accelerate our customers’ first realization of value. • Looking for a Manager to create and lead a specialized team of SAs (Pro Services engineers). • The Onboarding Solutions Architect Manager will be a player/coach, working directly with their team and new customers. • Ensure customers receive value from Grafana and adopt Enterprise functionality. • Help create and execute the frameworks to drive all Onboarding Solutions Architect functions. • Understand the ecosystem of services that our customers use, and work with the customer to ensure successful adoption in the first 90 days. • Successful candidates will be scrappy, technical and self-driven, excited to transform our organization and customers’ experience.

Requirements

• 2+ years of leadership experience • 3+ years of technical, SaaS experience, specifically in a technical observability background, preferably with Open Source technologies, or in the Metrics/Monitoring space • 2+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. • Experience as an Onboarding Solutions Architect (preferred) • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Executive Presence.*nix and Windows Server Administration. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure. • Systems Architecture design.

Benefits

• Equity • Bonus (if applicable) • Other benefits listed on our careers page.