Onboarding Solutions Architect

September 28

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Grafana Labs

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Monitoring • Observability • Dashboards

501 - 1000

Description

• Grafana Labs is looking for a Customer Onboarding SA to join our world class Professional Services team. • Our Onboarding Solutions Architects are responsible for customers being fully activated, and receiving value within 90 days of purchase. • Onboarding Solutions Architects will work with new customers to execute our launch service packages. • You’ll directly implement Grafana Alloy, key data sources, dashboards and other Grafana tools. • You’ll optimize their consumption and help them keep costs low from the beginning. • Where customers are lagging behind their implementation, you will provide prescriptive, technical guidance on how to adopt the various products. • You’ll ensure customers have an unparalleled experience in their first 90 days. • You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery. • An Onboarding Solutions Architect will also require basic project management skills to monitor the progress of customer initiatives. • Successful candidates will be scrappy, technical and self-driven, eager to transform our organization and the customers’ experience.

Requirements

• 2+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. • Experience as an Onboarding Solutions Architect (preferred). • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers. • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Executive Presence.*nix and Windows Server Administration. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure. • Systems Architecture design. • Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).

Benefits

• equity • bonus (if applicable) • other benefits listed on our careers page.