Manager, Project Management & Business Analysis (Evergreen)

April 25

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Granicus

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Empowering a Modern Digital Government.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Supervise the project management and business analytic team supporting multiple systems with responsibilities including work allocation, planning, performance evaluation, compensation, staffing and other duties as assigned. • Provide strategic and tactical expertise as a trusted advisor to team members, customers, and other teams through coaching and mentorship ensuring implementations meet client specific missions and solve core challenges around digital services. • Excellent client relationship skills with the ability to mitigate risk, deescalate tense situations, and bring solutions to the table that are a win-win for both client and Granicus. • Look for opportunities to scale efficiencies and new ways of working across multiple projects and markets. • Maintain proactive data-driven approach to executing customer initiatives, anticipating needs, and guiding decisions that have a net positive impact to Granicus. • Work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. • Support team to improve and evolve ways of working when necessary. • Serve as a sponsor for Granicus projects to facilitate escalations to mitigate risk and ensure project and client success. • Advocate and evangelize "best practices" to ensure delivery team is providing long-term success and value for Granicus clients. • Provide direction and technical leadership on complex, high-impact projects and in all phases of the development and implementation process, ensuring essential procedures are followed. • Serve as a program manager or subject matter expert as required on high visibility projects, while training/ upskilling junior project managers, implementation consultants, and/or business analysts. • Have the ability and the drive to operate with a limited level of direct supervision. • Can exercise independence of judgement and autonomy. • Can act as subject matter expert to stakeholders and /or other team members.

Requirements

• Minimum of 10+ years of experience in program/project management, preferably in a customer-facing role. • Minimum of 5+ years in a consulting environment (preferred), with in-depth experience managing shifting priorities. • 5+ years of people management experience or 5+ years leading teams to meet stakeholder objectives. • Experience implementing Software as a Service (SaaS) or other technical projects. • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients (both internal and external). • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met. • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement. • Knowledge of project management tools, methodologies, and best practices. • Ability to work independently and collaboratively within a team. • Ability to manage conflict and influence decision-making at all levels of the organization. • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects. • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth. • Solid understanding of Customer Relationship Management (CRM). • Proactive and data driven. • Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results. • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have excellent communications skills – listening, verbal, and written. • Can drive your team’s success and are a self-starter.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service