Senior Project Manager

April 25

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Granicus

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Empowering a Modern Digital Government.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Manage large customer projects during the implementation lifecycle. • Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.). • Prioritize initiatives based on business needs and requirements. • Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn. • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management. • Create and maintain project plans, project status reports, and other relevant project documentation. • Identify potential implementation risks and mitigation – as early as possible. • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals. • With client relationship skills, have the ability to mitigate risk, deescalate tense situations, and bring solutions to the table that are a win-win for both client and Granicus. • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team. • Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products. • Other duties as assigned.

Requirements

• Minimum of 5 years of experience in program/project management, preferably in a customer-facing role. • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients. • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met. • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement. • Knowledge of project management tools, methodologies, and best practices. • Ability to work independently and collaboratively within a team. • Ability to manage conflict and influence decision-making at all levels of the organization. • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects. • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth. • Solid understanding of Customer Relationship Management (CRM). • Proactive and data driven. • Demonstrate and ensure timely communication of strategy, deliverable status, and results. • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you. • Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions. • Have excellent communications skills – listening, verbal, and written. • Help drive your team’s success and are a self-starter.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service