Granicus
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications
Technical Support Representative
March 14
Granicus
Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.
Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications
📋 Description
• Granicus is driven by the excitement of building, implementing, and maintaining technology. • We are on a mission to support our customers by meeting the needs of their communities. • Granicus has served 5,500 federal, state, and local government agencies. • We empower stronger relationships between government and residents across multiple countries. • A Tier 1 Technical Support Representative is responsible for providing technical assistance and support.
🎯 Requirements
• 2+ years of experience in a customer service field with a focus on technology and applications support. • Fluent in English and Spanish. Other languages are considered an asset. • Strong sense of customer-oriented practices, professionalism, empathy and patience. • Strong data analysis and problem-solving skills. Ability to troubleshoot technical issues and review system logs while seeking to understand root causes and common trends. • Experience with troubleshooting software applications, including Microsoft Office Suite, Windows, and Mac operating systems. • Proven experience in technical support or customer service role, with a focus on application support. • Experience with a ticketing system and customer relationship management (CRM) tools. • Experience with Salesforce CRM, Service Cloud, Talkdesk, Confluence and JIRA. • Ability to work remotely in a dedicated space with privacy, with minimum supervision, and prioritize and manage time effectively. • Comp TIA Certification or related certifications.
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