Account Manager

August 21

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Gravie

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We partner with brokers across the nation to improve the way people purchase and access healthcare.

health insurance • health care • employer benefits • health • wellness

51 - 200

Description

• Manage ongoing relationships with Gravie clients by staying aware of employer insurance goals, needs and challenges, and ensuring Gravie clients are happy with our services and offerings. • Develop account plans for clients to evaluate business needs and, as needed, make recommendations for changes to Gravie’s benefit solutions. • Ensure proactive outreach to Gravie clients including regularly scheduled meetings and phone calls. • Plan for and present quarterly progress reports on goals to the client and broker. • Meet or exceed employer retention goals. • Educate clients about Gravie’s product and services. • Provide accurate and timely answers to client questions. • Ensure new employer clients have a smooth transition from sales and have a successful new client implementation experience. • Facilitate kick-off meetings to employers’ populations. • Research and resolve client issues and elevated member issues from Gravie’s advisor team. • Effectively use and document client information in our CRM system. • Be knowledgeable of all Gravie offerings and the regulatory and compliance requirements of each offering. • Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

Requirements

• Bachelor’s degree or equivalent experience in relationship or account management field • Minimum of 2 years account management experience in the health insurance industry • Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance • Highly organized and effective time management skills • Clear and effective communicator, including public speaking skills • Ability to work collaboratively across a team and functions • Energetic, positive attitude and self-motivated

Benefits

• Alternative medicine coverage • Flexible PTO • Up to 16 weeks paid parental leave • Paid holidays • Cell phone reimbursement • Education reimbursement • 1 week of paid paw-ternity leave