Technical Support Engineer

October 31

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Gravitee

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API Management • API Design • APIM • Access Management • APIs

51 - 200

💰 $30M Series B on 2022-09

Description

• Join the API Revolution at Gravitee—Where Innovation Meets Growth • Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues • Prioritizing issues and giving our customers located in multiple countries the level of duty and care • Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases • Being innovative within the team and with customers to help improve processes and tools

Requirements

• High school diploma required • 3+ years of relevant experience in a previous hands-on Level 2 Technical Support • 2+ years experience with REST and RESTful APIs • Eager learner, ready to dig into many technical areas • Networking/web architectures including HTTP • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure) • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard • Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) • Experience with trace analysis, debugging, and JVM troubleshooting