Technical Support Engineer
October 20
Description
• Provide enterprise-level assistance to customers. • Diagnose and troubleshoot software and hardware problems. • Help customers install applications and programs. • Resolve network issues and configure operating systems. • Use remote desktop connections for immediate support. • Communicate with clients via email, chat, and phone. • Prepare accurate and timely reports. • Maintain relationships with clients.
Requirements
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. • Hands-on experience with Windows/Linux/Mac OS environments. • Good understanding of computer systems, mobile devices and other tech products. • Ability to diagnose and troubleshoot basic technical issues. • Familiarity with remote desktop applications and help desk software (eg. Zendesk). • Excellent problem-solving and communication skills. • Ability to provide step-by-step technical help, both written and verbal. • BS degree in Information Technology, Computer Science or relevant field. • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
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