Support Engineer

4 days ago

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Relyance AI

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Description

• Manage complex customer support cases and troubleshoot escalated issues. • Collaborate with internal teams to ensure customer satisfaction. • Act as a subject matter expert and create knowledge materials. • Manage varied workloads of customer support cases autonomously. • Identify root causes and provide solutions for troubleshooting issues. • Maintain deep knowledge of the Relyance platform and technologies. • Build privacy industry expertise with CIPP/E / CIPM certifications.

Requirements

• Bachelor’s degree or master’s in computer science, engineering, business or related field. • Eagerness to learn and acquire new skills. • Ability to work the night shift in Bangalore, India. • 3+ years of experience working with Privacy technology or relevant technical skills. • Strong analytical problem-solving abilities and proven ability to drive improvements. • Exceptional written and verbal communication skills. • Ability to troubleshoot complex web-based software. • Knowledge of development processes and programming languages. • Flexible attitude for alternative shift patterns.

Benefits

• Relyance AI creates a hospitable and data-driven culture. • Empowered team members solve problems proactively. • Recognition fuels a spirit of greatness to wow customers. • Commitment to diversity and inclusion. • Equal-opportunity employer. • Fair and equitable compensation practices.