Travel and Customer Service Coordinator

March 12

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Greenphire

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Greenphire is a company that streamlines global clinical trial operations, enhancing the patient experience and simplifying financial management throughout the clinical trial lifecycle. Their solutions help to optimize site payments, participant payments, and logistical support, ultimately driving efficiencies and reducing administrative burdens for sponsors and contract research organizations (CROs). With over 15 years of experience, Greenphire has supported millions of patients across numerous countries, aiming to transform clinical trial processes.

Clinical Payment Technology • Global Payment Execution • Physician Sunshine Act Compliance • Clinical Financial Analytics • Clinical Trial Retention & Compliance

201 - 500 employees

Founded 2008

⚕️ Healthcare Insurance

💳 Fintech

💊 Pharmaceuticals

💰 $4.3M Series B on 2012-10

📋 Description

• We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are. • Who We Are Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful! • The Coordinator is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details. • Please note: This is a contract-position. It is part-time, 2-20 hours per week, and pays on an hourly basis. Hours are not guaranteed. • Responsibilities: • Manages travel and transportation budget for trial participants • Participates in discussions with vendors and internal team members regarding trial participant requirements • Supports hospital or clinical staff relating to trial participant enrollments and visit schedules • Promptly responds to all inquiries of the trial participants and hospital/clinical staff • Contributes to managing projects to profitable level through efficient work process • Acts as point of contact for patient communication regarding air, hotel and ground accommodations • Maintains accurate data including setting up databases and transferring data between internal operating systems • Aids in producing reports as required • Works with Global Study Manager to outline needs and requests of clients and patients • Contributes to managing projects to profitable level through efficient work process

🎯 Requirements

• Bachelor’s Degree or equivalent work experience • Bilingual required; Spanish preferred • 2-5 years of experience in the travel industry and/or pharma industry preferred • Working knowledge of Microsoft Office • Ability to learn new procedures quickly and efficiently • Highly organized and plan-oriented; adept at prioritization and follow-up • Excels in cross-departmental communication • Confidence and follow through in decision-making