Strategic Customer Engagement Manager

September 17

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Gretel.ai

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Generative AI • Synthetic Data • Machine Learning • Privacy • AI

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Description

• Lead the delivery and optimization of customer-facing, cross-organizational programs and solutions. • Develop and construct detailed plans for delivery programs, encompassing timelines, milestones, dependencies, and deliverables. • Collaborate with customers and internal stakeholders to collect and convey project requirements. • Guide new customers through the onboarding process, understanding their technical needs. • Design and implement customer adoption strategies. • Build and maintain customer relationships by leading customer trainings and meetings. • Promote collaboration and effective communication across internal and external teams. • Exhibit a customer-focused mindset by prioritizing client needs. • Stay up-to-date with industry trends, best practices, and advancements in generative AI, data privacy, and cloud infrastructure.

Requirements

• 8+ years of experience in a technical customer-facing role serving Enterprise customers and showcasing a track record of successful project management and product implementation support. • Experience project managing end-to-end technical solutions focused on Generative AI (GenAI) and/or Machine Learning technologies, ensuring alignment with customer objectives and timelines. • Experience developing comprehensive project plans, including timelines, resource allocation, and risk management strategies to ensure delivery of technical solutions. • Experience working with cloud platforms like AWS, Azure, or Google Cloud, and understanding of how they are involved when building AI solutions. • Knowledge of cloud AI tools and how they fit within the AI/ML developer stack. • Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment. • Ability to break down complex problems and resolve them through customer consultation and execution. • Strong communication skills - you will be working directly with both technical and non-technical customers, so we’re extra mindful about verbal and written communication. • Ability to travel up to 20% for potential various events (conferences, team offsites, customer meetings, etc.)