Growe
Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.
VIP Account Manager
February 20
Growe
Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.
📋 Description
•Grow strong relationships with high-value customers by understanding their needs, preferences, and gaming habits. •Serve as the primary point of contact for VIP customers, ensuring timely and effective communication. •Implement data-driven strategies to enhance VIP customer experiences, foster retention, and ensure brand loyalty. •Address and resolve customer issues promptly, following internal procedures. •Use analytics tools to monitor VIP activity, identify trends, and generate insights for personalized engagement. •Work with VIP Team Leads and other departments (VIP CRM, BI, Customer Support) to align strategies with business goals. •Ensure all interactions comply with gaming regulations and company policies. •Monitor key performance indicators (KPIs) monthly and quarterly to maintain personal and departmental performance standards.
🎯 Requirements
•Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred. •A strong understanding of the iGaming and Sports betting market, would be preferred but not required. •Understanding of iGaming Industry KPI metrics and terminology. •Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus. •Analytical mindset with the ability to interpret data and trends. •Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.
🏖️ Benefits
•Medical insurance and financial aid. •Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.). •100 % paid sick leaves. •Paid vacation. •Annual salary review (based on performance). •Quarter bonuses according to the company’s policy. •Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc. •Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.). •Personal development plan. •Corporate events and team-building activities. •Growe Care (Well-being Program). •Free lunches at the office.
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