Payments Operations Specialist

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Growe

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501 - 1000 employees

🎮 Gaming

Description

•Make sure that payment methods work properly, issues with payments are escalated to respective providers and\or teams, handles customer support, marketing, and other teams’ requests related to processing; •Daily, weekly, and monthly monitor of billing KPIs related to the market in the area of responsibility (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, payments distribution, etc.); •Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses; •Make documentation of changes on the cashier, including buttons order, providers distribution, payment flows, etc.; •Understand current payment flows, methods, provider’s back office, existing monitoring, analysis, and back office tools; •Announce critical changes in the cashier of the relevant teams; •Perform own cashier payments test and together with locals; •Investigate and analyze drops, anomalies, and individual deposit/withdrawal delays/fails with the assistance of analysts or other teams when required; •Quality control of cashier readiness to launch traffic; •Supervise different payment operations processes (manual withdrawals, etc.) performed by other teams; •Plan distribution of payments across different providers and methods; •Improve payment KPIs by changing the order of payment methods, distribution percent, look of payment button, etc.

Requirements

•3+ years as a billing specialist (online payments); •Confident in dealing with numbers and processing of financial/transactional information; •Advanced Excel and other MS Office software user; •Good understanding of online payments technical integrations, funnels, and flows; •Experience in written and oral communication with foreign customers or partners; •Good understanding of payment and transactional systems and services; •Ability to make decisions on payment distribution, disabling/enabling methods independently; •English at the upper intermediate level.