Customer Service Representative
2 days ago
Description
• Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Demonstrate an in-depth understanding of products, functions, features and benefits. • Assist with users via live chats, ensuring prompt and accurate responses. • Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams.
Requirements
• At least 2 years’ experience in customer service. • Working knowledge of customer relationship management and data analysis • Excellent motivational skills and works will with a team but also able to work alone • Strong communication and interpersonal skills and dedication to customer satisfaction • Experience or familiarity with CRM software such as Intercom or Zendesk to manage customer interactions, track issues, and maintain accurate records. • Good command of written and spoken English. • Knowledge of cryptocurrencies or digital payments is a plus.
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