Associate Director - ServiceNow

November 13

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consulting • advisory • digital • technology • managed services

10,000+ employees

Founded 2018

💰 Grant on 2023-02

Description

• Translate complex business requirements into technical designs and solutions using ServiceNow. • Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices. • Provide technical expertise and guidance to the ServiceNow development team. • Stay current with ServiceNow products, features, and industry trends to drive innovation. • Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. • Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy. • Direct and monitor all aspects of the ServiceNow implementation. • Responsible for quality assurance for all ServiceNow projects. • Conduct reviews of functionality developed by ServiceNow development team and perform testing. • Ensure the security, scalability, and maintainability of ServiceNow solutions. • Ability to obtain Public Trust Clearance.

Requirements

• Minimum Years of Experience: 7 years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role. • Minimum Degree Required: Bachelor’s degree in Computer Science, Engineering, or related field. • U.S. Citizenship with the ability to obtain a Public Trust clearance. • Experience with Software Development Lifecycle methodologies, deliverables, and controls. • Excellent verbal and written communication skills. • Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, HRSD, and/or SPM. • Experience with Software Development Lifecycle methodologies, deliverables, and controls. • Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings. • Experience working in an Agile environment. • Excellent verbal and written communication skills. • Strong analytical, problem-solving skills. • Ability to work effectively in a team environment. • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels. • Desire to learn, grow, and seek increased responsibility. • Ability to self-direct, prioritize, and manage multiple tasks and demands. • Heightened attention to detail when developing technical solutions.

Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) • Position may be eligible for a discretionary variable incentive bonus